Messaging Policy
This page explains what to expect if you receive text messages from Loopdax — for example, after you book a setup call or send us a question. It covers who we message, how consent works, the kinds of messages we send, frequency, opt-out, and rates, and it satisfies the disclosure requirements of A2P 10DLC and CTIA guidelines.
Program name: Loopdax customer and prospect messaging.
Who sends these messages: Loopdax LLC, from its own business number.
How to opt in: Two ways. (1) On loopdax.com, submit the "Book a setup call" or contact form, enter your mobile number, and check the optional box agreeing to receive SMS from Loopdax. (2) Text or message Loopdax's published number or social accounts first. Checking the SMS box is optional — you can book a call and use everything on the site without it.
What you'll receive: Confirmations and reminders for setup calls you've booked, replies to questions you've asked (including pricing and demo details), setup and onboarding instructions, account notifications, and customer support. These are conversational and transactional — not marketing broadcasts.
Message frequency: Varies with your request and account activity. Not periodic. Not subscription-based.
Message and data rates: Standard rates from your mobile carrier may apply. Loopdax does not charge you for messaging.
Your information: No mobile information or phone numbers will be shared with third parties or affiliates for marketing or promotional purposes at any time.
How to opt out: Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE to any SMS conversation. Opt-out is immediate.
How to get help: Reply HELP or INFO and we'll reply with the Loopdax name, how to reach us, and how to opt out. For other questions, email [email protected].
How to resume after opting out: Reply START, UNSTOP, RESUME, or RESUBSCRIBE, or simply send us a new message.
How consent works
Loopdax only messages people who have contacted it or opted in. There are two ways that happens:
- You reach out first. Texting or messaging Loopdax's published number or social accounts is your consent to receive a reply — the same as starting any text conversation with a business.
- You opt in on the website. When you submit a form on loopdax.com, you can check an optional box agreeing to receive SMS from Loopdax about your request, setup, and account.
SMS consent is optional. It is never a condition of booking a setup call, using loopdax.com, or becoming a customer. If you give us your number without checking the SMS box, we'll reach you by email or phone about your request instead. We do not use purchased lists and do not message anyone who hasn't contacted us or opted in.
What our messages look like
A few examples of the kinds of messages Loopdax sends:
- A confirmation after you book a setup call, with the date and time.
- A reply to a question you sent us about pricing or a demo.
- Step-by-step setup instructions once you're getting started, and occasional account notifications.
Replies may be drafted with AI assistance and are reviewed by a person before they're sent. If you have a California phone number, you'll receive a disclosure on first contact that AI tools may assist with drafting and that a person reviews messages before sending.
What we will not do
- Message anyone who hasn't contacted us or opted in
- Send marketing or promotional broadcasts
- Share your phone number or messages with marketing partners
- Sell your personal information
- Send periodic or subscription-based messages
- Bypass or ignore your opt-out request
About the Loopdax product
Loopdax also makes a tool that helps salespeople reply to their own customers. When salespeople onboard to Loopdax, their messaging to their own customers will be registered as a separate program under their own brand identity. That program has its own disclosure and is not covered by this page. This page is only about messages you receive from Loopdax LLC, the company.
Carrier and compliance
Loopdax's messaging is delivered via a licensed CPaaS provider and is registered with US wireless carriers under Loopdax LLC's own A2P 10DLC brand (the framework carriers use to verify and filter business SMS). Loopdax follows the messaging guidelines published by the CTIA and individual carrier policies.
For full privacy details, see our Privacy Policy. For the full terms, see our Terms of Service.
Contact
For questions about this Messaging Policy:
- Email: [email protected]
- Mail: Loopdax LLC, 2496 Massey Rd, McCune, KS 66753